From order to wear
Remake
Optical glossaryFrom order to wear
A lens made again due to error or non-adaptation. The most common causes: fitting height and frame changes after measurement.
Illustrative · the shape of the principle, not measured data
In more depth
A remake is a new lens made because the first one cannot be worn as it is: a measurement was wrong, the frame changed after measuring, the prescription needs refining, or a progressive design does not suit the wearer.
Most remakes are preventable. Measuring in the final, adjusted frame; confirming fitting heights before ordering; and not swapping frames afterwards remove the most common causes. When a remake is needed, the order's measurements are the starting point for finding what went wrong.
Related terms
Fitting heightThe vertical distance from your pupil center to the bottom of the lens in your chosen frame. The most common cause of progressive remakes when wrong.Non-adaptationThe inability to adjust to a progressive design. Rare, usually fixable with a different design — and covered under the CLIFF Promise for 30 days.DispensingThe professional work between prescription and finished glasses: frame selection, measurement, fitting, and adjustment. Where most of a lens's real-world performance is decided.