A new pair and an old pair of glasses side by side on a bedside table at night.

From order to wear

Non-adaptation

Optical glossaryFrom order to wear

The inability to adjust to a progressive design. Rare, usually fixable with a different design — and covered under the CLIFF Promise for 30 days.

Most wearers adapt within two weeks

Non-adaptation cover · 30 days

InvoiceDay 7Day 14Day 21Day 30
Most wearers adapt within two weeks. The non-adaptation cover runs to day 30 from the invoice, for the ones who don't.

From the CLIFF Promise terms

In more depth

Most people adapt to progressives within two weeks of steady wear. Non-adaptation is when that does not happen: the soft areas stay distracting, reading stays awkward, or the swim does not fade.

The usual fixes come in order: check the frame adjustment and fitting heights, confirm the prescription, and then, if needed, move to a different design. Non-adaptation to a CLIFF progressive is covered under the CLIFF Promise for 30 days.